This Privacy Policy describes how Mintly (“Mintly”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you use the Mintly mobile application and related services (collectively, the “App”) to browse, build, and order tiffin meals. It applies to all users of the App and is published in compliance with Google Play’s User Data policy, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (India).
By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
- Information We Collect
- How We Use Your Information
- Legal Basis for Processing
- How We Share Information
- Third-Party Services
- Device Permissions
- Data Security
- Data Retention
- Account & Data Deletion
- Your Rights & Choices
- Children’s Privacy
- International Data Transfers
- Changes to This Policy
- Contact & Grievance Officer
1. Information We Collect
We collect only the data needed to run the tiffin ordering service.
1.1 Information you provide
- Account & contact details: your name, mobile number, and email address, provided when you sign in at checkout or apply a coupon.
- Delivery information: delivery address and location, and any delivery instructions you enter.
- Order details: the tiffins you build, item selections, order and transaction history, and preferences.
1.2 Information collected automatically
- Approximate & precise location: with your permission, to check delivery availability and show nearby service areas.
- Device & app information: device model, operating system, app version, language, and identifiers.
- Diagnostics & crash data: logs and performance data used to keep the App stable and secure.
1.3 Payment information
- Payments are processed by our payment partner, Razorpay. Your full card, UPI, or bank details are entered on the payment provider’s secure interface and are not stored on our servers. We receive only a payment status and a transaction reference.
1.4 Data safety summary (Google Play)
| Data type | Purpose | Shared? |
|---|---|---|
| Name, phone, email | Account, order fulfilment, support | With delivery & service providers only |
| Location & address | Delivery availability and fulfilment | With delivery personnel only |
| Order & purchase history | Providing the service, receipts | No |
| Payment info | Processing transactions | Handled by Razorpay |
| App activity & diagnostics | Stability, security, analytics | With analytics providers |
2. How We Use Your Information
- To process, prepare, and deliver your tiffin orders.
- To verify your identity through one-time passwords (OTP) via WhatsApp/SMS at checkout.
- To calculate pricing, apply coupons, and issue receipts.
- To provide customer support and respond to your requests.
- To send order updates and important service notifications.
- To detect, prevent, and address fraud, abuse, and security issues.
- To maintain, analyse, and improve the performance and features of the App.
- To comply with legal obligations.
3. Legal Basis for Processing
We process your personal data on one or more of the following bases:
- Performance of a contract — to fulfil your orders.
- Consent — for location access, notifications, and marketing (where applicable).
- Legal obligation — for tax, accounting, and compliance requirements.
- Legitimate interests — to secure, maintain, and improve the App.
4. How We Share Information
We do not sell your personal information. We share it only as follows:
- Delivery personnel — the name, address, and phone needed to deliver your order.
- Payment provider (Razorpay) — to securely process your payments.
- Service providers — for OTP messaging, maps, hosting, image delivery, and analytics, bound by confidentiality obligations.
- Legal & safety — where required by law, legal process, or to protect the rights, safety, and property of our users or us.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. Third-Party Services
The App relies on trusted third-party services, each governed by its own privacy policy:
- Google Firebase (authentication, database, messaging, crash reporting) — Privacy & Security
- Google Maps Platform (maps and location) — Google Privacy Policy
- Razorpay (payments) — Razorpay Privacy Policy
- WhatsApp / SMS providers (OTP verification).
6. Device Permissions
The App may request the following permissions; you can grant or revoke them in your device settings:
- Location — to determine delivery availability and set your delivery address.
- Notifications — to send order status updates.
- Internet / Network — required for the App to communicate with our servers.
7. Data Security
We use industry-standard technical and organisational measures to protect your information, including encryption of data in transit (HTTPS/TLS), restricted access controls, and secure hosting. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. We may retain certain information for longer where required for legal, tax, accounting, dispute-resolution, or fraud-prevention purposes, after which it is securely deleted or anonymised.
9. Account & Data Deletion
You may request deletion of your account and associated personal data at any time. To do so, email hariomkankatti57@gmail.com from your registered email address, or call +91 8767082265, with the subject “Account Deletion Request”. We will verify your identity and process the request within 30 days, except where retention is required by law.
10. Your Rights & Choices
- Access, review, update, or correct your personal information.
- Request deletion of your account and associated data.
- Withdraw consent for location, notifications, or marketing at any time.
- Object to or restrict certain processing, subject to applicable law.
- Request a copy of your data (data portability), where applicable.
To exercise any of these rights, contact us using the details in Section 14.
11. Children’s Privacy
The App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.
12. International Data Transfers
Your information is primarily processed in India. Where data is processed by service providers located in other countries, we take appropriate safeguards to ensure it remains protected in accordance with this Policy and applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified within the App or by other reasonable means, and the “Last updated” date above will be revised. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.
14. Contact & Grievance Officer
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact our Grievance Officer:
Grievance Officer: Hariom Kankatti
App: Mintly (Consumer)
Email: hariomkankatti57@gmail.com
Phone: +91 8767082265